ITIL-4-Foundation Dump Ready - Exam Questions and Answers

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The ITIL 4 Foundation exam is an important certification for IT professionals who want to enhance their knowledge of IT service management. The certification is recognized globally and is highly valued by employers. The exam covers the key concepts of the ITIL 4 framework and is designed to test a candidate's understanding of the framework. Passing the exam is a significant achievement and provides a pathway for further ITIL 4 certifications.

ITIL 4 Foundation Exam Sample Questions (Q86-Q91):

NEW QUESTION # 86
Which is an example o' a service request?

A. A request for normal operation to be restored
B. A request tor access to a file
C. A request to implement a security patch
D. A request to investigate the cause of an incident

Answer: B

NEW QUESTION # 87
Which statement about outcomes is CORRECT?

A. The co-create value for service providers by reducing costs and risks.
B. They are deliverables provided to service consumers.
C. They provide products to service providers based on outputs.
D. They allow service consumers to achieve a desired result.

Answer: D

NEW QUESTION # 88
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?

A. Continual service improvement
B. Service operation
C. Service transition
D. Service strategy

Answer: A

NEW QUESTION # 89
Which guiding principle recommends coordinating all dimensions of service management?

A. Think and work holistically
B. Keep it simple and practical
C. Progress iteratively with feedback
D. Start where you are

Answer: A

NEW QUESTION # 90
A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A. A service desk agent provides support to a user
B. A license allows a user to install a software product
C. A mobile phone enables a user to work remotely
D. A password allows a user connect to a WiFi network.

Answer: A

NEW QUESTION # 91
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