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The Oracle 1z0-1064-22 exam is a professional-level certification exam for individuals interested in implementing the Oracle B2B Service 2022. This exam measures the skills and knowledge of the candidates in various areas, including understanding the B2B service architecture, configuring various service components, implementing integrations, and troubleshooting the B2B services.

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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q69-Q74):

NEW QUESTION # 69
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
C. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.

Answer: B

NEW QUESTION # 70
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Answer: B,D

NEW QUESTION # 71
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

Answer: C

NEW QUESTION # 72
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Choose all optional result columns.
B. Do not choose any optional criteria columns.
C. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
D. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Answer: B,C,D

NEW QUESTION # 73
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Modify the default values in the Capacity fields for the channels.
B. Select the Manage Capacities task.
C. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
D. In the Work Assignments section, modify the default value in the Capacity field to a new value.

Answer: A,C

NEW QUESTION # 74
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