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What is the duration of the Service-Cloud-Consultant Exam
- Format: Multiple choices, multiple answers
- Number of Questions: 60
- Length of Examination: 105 minutes
- Passing Score: 67%
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Salesforce Certified Service cloud consultant Sample Questions (Q52-Q57):
NEW QUESTION # 52
Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?
- A. Employee Community
- B. Lightning Console
- C. Salesforce Mobile App
- D. Field Service Lightning
Answer: D
NEW QUESTION # 53
Support engineer need to see a complete chronological list of field edit to a case, associated emails, case comments, and field edit to related objects in a single view while working on a case.
How should the requirement be met?
- A. Create a custom Visualforce page
- B. Create a custom related list on the case
- C. Create a custom report
- D. Create a custom view on the Case tab
Answer: B
NEW QUESTION # 54
Universal Containers needs to customize Salesforce to improve its Support Agents' experience so they can work more efficiently.
Which two features requires Service Cloud?
- A. Open multiple case records as tabs and sub tabs
- B. Access to Knowledge Articles
- C. Utility Bar
- D. Unique page layouts for each Case Record Type
Answer: B,D
NEW QUESTION # 55
Universal Containers support manager wants to share product-specific information with their customer
Communities. What should a consultant recommend to meet this requirement? Choose 3 answers
- A. Publish Articles to external channels
- B. Assign Article types to the Community
- C. Enable Public Solutions
- D. Configure Content Library permission
- E. Enable Article deliveries
Answer: A,B,C
NEW QUESTION # 56
A contact center manager needs to restrict who can create a FAQ Article Type within Knowledge.
What should a consultant recommend to accomplish this requirement? (Choose 2)
- A. Hide the Article Management tab for users who should have read-only access to articles.
- B. Enable the Manage Articles permission for the publisher profile and assign it to users
- C. Set the organization-wide default to private and create sharing rules for the FAQ article type
- D. Create a publisher profile that includes create access on the FAQ article type.
Answer: B,D
NEW QUESTION # 57
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