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NEW QUESTION 36
Technicians at Universal Containers use the Salesforce Field Service mobile app at customer sites. After completing work, the Technician updates the Service Appointment status to Complete and saves the record. Dispatchers see the appointment as Dispatched on the console instead of seeing the Complete status update.
Which two troubleshooting steps should a Consultant take to resolve the issue?
Choose 2 answers
- A. Verify the Dispatcher ran the Service Appointment data Job.
- B. Confirm the Technician's mobile device is online.
- C. Investigate the Work Order lifecycle.
- D. Review Service Appointment automation.
Answer: B,D
NEW QUESTION 37
Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?
- A. Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
- B. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.
- C. Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
- D. Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Answer: B
NEW QUESTION 38
Universal Containers' (UC) customers have asset scheduled to be moved between locations by field personnel.
UC wants to implement a standard process focused on asset traceability. Which two object should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Assets
- B. Work Orders
- C. Service Appointments
- D. Cases
Answer: A,B
NEW QUESTION 39
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