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NEW QUESTION 53
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
- A. Business analysis plan
- B. Scope statement specification
- C. Functional requirements specification
Answer: C
NEW QUESTION 54
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
- A. As a sales clerk, I want to see item availability and locations to help customers find items.
- B. As a customer, I want sales clerks to have access to item availability to help them find items.
- C. As a general manager, I want sales clerks to have tablets so they can help customers find items.
Answer: A
NEW QUESTION 55
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?
- A. Develop the project plan and finalize the release date.
- B. Partner with Salesforce account executives to complete discovery.
- C. Schedule a meeting with stakeholders and create a journey map.
Answer: C
NEW QUESTION 56
A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT"?
- A. Hand or ownership for writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release to business stakeholders.
- B. Work with quality assurance analysts to collaborate in writing, reviewing and executing UAT scenarios, providing feedback, and approval for release.
- C. Work business stakeholders to collaborate in writing, reviewing, and executing UATscenarios, providing feedback,and approval for release.
Answer: C
NEW QUESTION 57
The sales teams at Universal Containers (UC) want to add a custom field to a page layout. The IT manager reminds the business analyst (BA) that UC uses the Application Lifecycle Management (ALM) process. The addition of the custom field and subsequent release to everyone in the organization must follow this process.
What is the first step in the ALM process that should be taken?
- A. Obtain a change order from the customer.
- B. Gather requirements and analyze them.
- C. Add a custom field to a page layout in a sandbox.
Answer: B
NEW QUESTION 58
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