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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Exam is designed to validate the skills and knowledge of professionals related to Salesforce Field Service Lightning. The certification demonstrates that the individual has a deep understanding of the Field Service Lightning system and can effectively implement it in real-world scenarios.

Salesforce Certified Field Service Consultant Sample Questions (Q110-Q115):

NEW QUESTION # 110
Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?

A. Define Start After Finish and Same Day dependencies.
B. Define a Same Start dependency.
C. Define a Start After Finish dependency.
D. Define Same Resource and Same Start dependencies.

Answer: A

NEW QUESTION # 111
Universal containers want to track the full lifecycle of an installed product, including when a swap is needed as part of a service order.
Which steps technicians follow to report that a substitute asset is installed?

A. Mark installed asset as "shipped" - create new assets - create a new asset of relationships type = "shipment"
B. Mark installed asset as "obsolete"- create a new product - create a new asset of relationships type =" replacement"
C. Mark installed asset as "shipped" - create a new product - relate the product to the asset
D. Mark installed asset as "obsolete"- create a new product - related the product to asset

Answer: B

NEW QUESTION # 112
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

A. Quick Action on Work Order to Create Opportunity
B. Quick Action on Opportunity to Create Work Order
C. Quick Action on Opportunity to Create Work Order Line Item
D. Quick Action on Work Order Line Items to Create Opportunity

Answer: A

NEW QUESTION # 113
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?

A. Create two skills records and assign them to service resources record
B. Create one service resource and assign the technician and dispatcher role
C. Create two service resource and assign them to the employee
D. Create one service resource and assign the relevant permission set license

Answer: D

NEW QUESTION # 114
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?