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Understanding functional and technical aspects of ServiceNow Certified CIS CSM
The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Functionality and features added or changed in the current release
- State model and default process flow
- Basic and advanced operations performed by users and the system
- Basic and advanced features in baseline installation of the current release
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CIS-CSM Training Materials: ServiceNow Certified Implementation Specialist - Customer Service Management Exam & CIS-CSM Exam Preparatory
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Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q70-Q75):
NEW QUESTION # 70
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?
- A. Selecting none of the groups
- B. Misconfigured
- C. Selecting all the groups
- D. Missing configuration
Answer: C
NEW QUESTION # 71
What are the characteristics of Knowledge Categories?
- A. Shareable across KBs: Yes ; Multi-Level: No
- B. Shareable across KBs: No ; Multi-Level: Yes
- C. Shareable across KBs: No ; Multi-Level: No
- D. Shareable across KBs: Yes ; Multi-Level: Yes
Answer: B
NEW QUESTION # 72
Which of the following roles cannot update a consumer's record?
- A. admin
- B. sn_customerservice_manager
- C. sn_customerservice.consumer_agent
- D. sn_customerservice_agent
Answer: D
Explanation:
Explanation
NEW QUESTION # 73
What one of the following is optional when creating a Catalog workflow?
- A. Defining workflow activities
- B. Publishing the workflow
- C. Managing workflow versions
- D. Approving the workflow
Answer: C
Explanation:
Explanation
NEW QUESTION # 74
From what places in SN can an agent create a case? (Choose three.)
- A. Chat
- B. Account
- C. Contact
- D. Customer Service Application
Answer: B,C,D
Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc
NEW QUESTION # 75
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