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Implementing Field Service Lightning Consultant FSL-201 Exam

Implementing Field Service Lightning Consultant FSL-201 Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).

Salesforce - Implementing Field Service Lightning Sample Questions (Q35-Q40):

NEW QUESTION # 35
Universal containers provides multiple service types (i.e., installation, maintenance, break/fix). Each service requires a variety of skills and certification for a resource to excel.
Which two configurations should a consultant implement to meet this requirement?
Choose 2 answer

A. Use work types with required skills.
B. Select the relevant work types for each resource.
C. Assign the appropriate skills to resources.
D. Create multiple work order line items per service.

Answer: A,C

NEW QUESTION # 36
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Dispatcher
B. Agent
C. Agent and Resource
D. Mobile, Agent, and Resource

Answer: D

NEW QUESTION # 37
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms' schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

A. More accurately assign Work Orders based on skills.
B. Proactively adjust Service Contracts.
C. Proactively adjust to address demand fluctuations.
D. More consistently meet customer response times.

Answer: A,C

NEW QUESTION # 38
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A. Launch a feedback survey to their install base and follow up on results.
B. Integrate IoT data from their install base to detect asset issues.
C. Establish a Preventative Maintenance program for their install base.
D. Review existing contracts for obsolete provisions and requirements.

Answer: C,D

NEW QUESTION # 39
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A. Set the Territory Assignment Policy to the Lowest Level.
B. Set the Polygon Assignment Policy to the Highest Level.
C. Set the Polygon Assignment Policy to the Lowest Level.
D. Set the Territory Assignment Policy to the Highest Level.

Answer: A

NEW QUESTION # 40
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