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Oracle 1z0-1064-22 New Test Camp - Certificate 1z0-1064-22 Exam
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The Oracle B2B Service is a cloud-based solution designed for B2B communication and integrated with various business applications. The Oracle B2B Service 2022 includes new features and enhancements that improve security, usability, and automation. With the 1z0-1064-22 exam, Oracle B2B Service implementation professionals can demonstrate their proficiency in implementing the latest version of the Oracle B2B Service.

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Oracle 1z0-1064-22 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Request (SR) Management
  • Set up SR creation and handling
Topic 2
  • Perform Email set up a-ctivities (inbound setup, outbound setup, templates)
  • Describe DCS architecture components (themes, templates, pages)
Topic 3
  • Configure a Service Request Category
  • Describe DCS components (products, contact, KM, SR creator, admin)
Topic 4
  • Identify common SR searches
  • Use tools used to configure and customize B2B Service
Topic 5
  • Explain B2B service integration architecture and mechanisms
  • Describe the B2B Service security model

Oracle B2B Service 2022 Implementation Professional Sample Questions (Q21-Q26):

NEW QUESTION # 21
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

  • A. Manage Service Request Status Values
  • B. Manage Service Request Resolutions
  • C. Manage Service Request Severities
  • D. Manage Service Request Categories
  • E. Manage Service Request Queue
  • F. Manage Service Request Products

Answer: A,D,E,F


NEW QUESTION # 22
If you want to disable the ability to delete activities for all users, what action should you perform?

  • A. Remove the users of the roles who have the "delete activities" access.
  • B. Remove the "delete activities" privilege from all the roles for users who have this access.
  • C. Remove the "delete activities" button from all pages used by the users who have this access.
  • D. Remove the "delete activities" role from all the users who have this role.

Answer: A


NEW QUESTION # 23
Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

  • A. The Base Locale for the articles has not been enabled in the correct language.
  • B. The User Group selected for authoring articles has been set to 'External".
  • C. The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
  • D. Users have not been given the "Knowledge Analyst" role.

Answer: D


NEW QUESTION # 24
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

  • A. Contacts
  • B. Sales opportunities
  • C. Service requests
  • D. Social network
  • E. Notes

Answer: B,C,D


NEW QUESTION # 25
Which two are required to publish a completed Digital Customer Service (DCS) application?

  • A. moving the application to Staging and subsequently to Production status
  • B. nothing (DCS applications are always available to all users.)
  • C. a single "publish" action to complete the task
  • D. system administrator approval

Answer: A,B


NEW QUESTION # 26
......

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