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The Cisco 820-605 CSM (Customer Success Manager) exam will earn you the Cisco Customer Success Manager Specialist certification. It is one of the specialist endorsements offered by Cisco. This test is focused on individuals who have spent enough time and resources working with clients to decide, measure, and convey business results through the execution of innovation. There are no specific prerequisites for this qualification, but you should know enough about the various domains and subdomains related to the final exam.
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Cisco Customer Success Manager Sample Questions (Q33-Q38):
NEW QUESTION # 33
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. Quarterly Success Review build and delivery
- B. customer's stakeholders and their business outcomes
- C. initial user group identified and their use cases confirmed
- D. additional features that will align with the business outcomes
- E. service introduction to confirm that they know how to submit service issues at the go live
Answer: E
NEW QUESTION # 34
DRAG DROP
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Select and Place:
Answer:
Explanation:
NEW QUESTION # 35
Refer to the exhibit.
What is the problem with this RACI example?
- A. Every task should have four people consulted.
- B. No one has multiple roles.
- C. Too many people are accountable for this task.
- D. More stakeholders should be involved.
Answer: C
NEW QUESTION # 36
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?
- A. capability gap
- B. organizational gap
- C. consumption gap
- D. financial gap
Answer: C
NEW QUESTION # 37
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
- A. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
- B. Service organizations must evolve from a "break fix" business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption.
The CSM advises and professional services team on the best services to position. - C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer's business outcomes are achieved with the shortest time to value.
- D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers.
A CSM helps sales position the right technologies that will accelerate success for their business.
Answer: C
NEW QUESTION # 38
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