New 500-445 Practice Questions - Exam 500-445 Tests

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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which User objects in Enterprise Chat and Email are mapped in UCCE?

A. Agent, Supervisor, Administrator
B. Agent, Supervisor
C. Agent
D. Supervisor, Administrator

Answer: A

NEW QUESTION # 27
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)

A. ECE LiteAgent
B. Service Activity Monitor
C. Cisco Email and Chat Analyzer
D. Activity Audit
E. Service Process Monitor
F. ECE Agent toolkit Monitor
G. Service Instance Monitor
H. Router Email and Chat Viewer

Answer: A,B,D,H

NEW QUESTION # 28
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

A. Administrative script
B. Business hours
C. Business calendars
D. Time of day

Answer: C

NEW QUESTION # 29
Which TCP ports need to be opened in the firewall between the Web Server and Application server?

A. 0
B. 1
C. 2
D. 3

Answer: B

NEW QUESTION # 30
What are two specifications for reporting templates? (Choose two.)

A. Any number of reports can be created from a template.
B. Templates can be deleted.
C. Only one report can be created per template.
D. The availability of templates is controlled by licenses.
E. A user can only create ten reports per template.

Answer: A,D

NEW QUESTION # 31
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