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NEW QUESTION 38
A company creates a single-page Power BI visualization to show how a Power Virtual Agents chatbot is performing.
Users must be able to navigate to the charts from anywhere within the Customer Service workspace.
You need to add the Power BI information to the Customer Service workspace app.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Navigate to the maker portal and create a new solution.
2 - Select Add Existing and then select Dasbhoard.
3 - Select Power BI Report for type. Enter the Power BI workspace and Power BI report values.
4 - Edit the sitemap, add a new subarea, and add the Power BI page information to the properties of the subarea
5 - Save and publish the customization
Reference:
https://docs.microsoft.com/en-us/power-bi/developer/embedded/embed-sample-for-customers
NEW QUESTION 39
You are implementing Omnichannel for Customer Service for a call center.
The call center manager needs to be able to track agents' performance.
You need to configure the intraday insights dashboard to meet the requirement.
Which configurations should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-intraday-dashboard-supervisor
NEW QUESTION 40
You are integrating Power Virtual Agents with Omnichannel for Customer Service.
You create context variables.
You need to complete the handoff process to a human agent.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. In Power Virtual Agents, disable the Teams channel.
- B. In the Omnichannel Administration app. add a user as a virtual agent.
- C. In Power Virtual Agents, enter the Power Virtual Agents Application ID.
- D. In the Power Virtual Agents topic, add the Transfer to Agent node in the End the conversation node.
- E. In Power Virtual Agents, select Transfer to agent.
Answer: C,D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
NEW QUESTION 41
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.
You need to customize the survey for each client.
Solution: Open the source survey and the new survey. Drag the questions from the source survey to the new survey. Then customize the questions.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Section: Topic 4, Configure Voice of the Customer
NEW QUESTION 42
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