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ITIL 4 Foundation Exam Sample Questions (Q274-Q279):
NEW QUESTION # 274
Which describes a standard change?
- A. A change that is typically implemented as a service request
- B. A change that needs to be scheduled, assessed and authorized following a defined process
- C. A high-risk change that needs very thorough assessment
- D. A change that must be implemented as soon as possible
Answer: A
NEW QUESTION # 275
Which two statements about the guiding principles are CORRECT?
1.The guiding principles support continual improvement
2.Each guiding principle applies to a selection of the available stakeholder groups
3.Organizations should decide which one of the guiding principles is relevant to them
4.Organizations should consider how the guiding principles interact with each other
- A. 1 and 2
- B. 2 and 3
- C. 1 and 4
- D. 3 and 4
Answer: C
NEW QUESTION # 276
What is defined as "the role that uses services?
- A. User
- B. Customer
- C. Service consumer
- D. Sponsor
Answer: A
NEW QUESTION # 277
Which of these should be logged and managed as a problem?
- A. 'Continual improvement' needs to prioritize an improvement opportunity
- B. A user requests delivery of a laptop
- C. A monitoring tool detects a change of state for a service
- D. Trend analysis shows a large number of similar incidents
Answer: D
NEW QUESTION # 278
Which statement BEST describes the value of service strategy to the business?
- A. It reduces unplanned costs through optimized handling of service outages
- B. It allows higher volumes of successful change
- C. It reduces the duration and frequency of service outages
- D. It enables the service provider to understand what levels of service will make their customers successful
Answer: D
NEW QUESTION # 279
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