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Salesforce Certified Field Service Lightning Consultant Sample Questions (Q20-Q25):

NEW QUESTION # 20
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?

A. Push reschedule notifications to service service resource using the field service lightning mobile app
B. Configure a new scheduling policy to change service appointment
C. Create the report to identify the service appointment in the area of notified service resources.
D. Create a map polygon of affected area to select service appointment for rescheduling

Answer: D

NEW QUESTION # 21
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?

A. Create a Resource and give them 24-hour availability for the next three weeks.
B. Create a Capacity-based Resource and give them Capacity for the next three weeks.
C. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
D. Create a Capacity-based Resource and delete that Resource after three weeks.

Answer: B

NEW QUESTION # 22
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A. Customer Entitlement
B. Service Urgency
C. Customer Working Hours
D. Service Due Date

Answer: A

NEW QUESTION # 23
Universal containers want to implement service legal agreements (SLA) for work Order.
Which three considerations should the consultant take into account?

A. An entitlement process must be applied to both cases and work order
B. Milestone of the work orders can be configured in setup.
C. Milestones for the work orders can be set up from the metadata API
D. A single milestone can be added to both case and work order entitlement processes.
E. A new entitlement process requires selecting entitlement process type.

Answer: B,D,E

NEW QUESTION # 24
Dispatchers at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training.
What should a Consultant implement to accomplish this requirement?

A. Set up Skill Requirements, Define Work Types, Set up Routing Rules
B. Define Skills, Set up Skill Requirements, and Set up Resource Skills
C. Set up Service Locations, Set up Location Skills, Define Work Types
D. Define Work Types, Define Work Order Status, Set up Resource Skills

Answer: B

NEW QUESTION # 25
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