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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q95-Q100):
NEW QUESTION # 95
Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.
- A. False
- B. True
Answer: B
NEW QUESTION # 96
Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:
- A. Receive ACD and non-ACD calls, but not place.
- B. Place and receive ACD calls; non-ACD calls can neither be place nor received.
- C. Place and receive both ACD and non-ACD calls.
- D. Place ACD and non-ACD calls, but not receive.
Answer: C
NEW QUESTION # 97
What is the distinguishing feature between queues and groups?
- A. Unlike groups, queues allow for more complex scenarios like skill-based routing.
- B. Queues can have agents as members, while groups cannot.
- C. Queues can be used in Architect flows, while groups cannot.
- D. Both queues and groups have the same ACD capabilities.
Answer: A
NEW QUESTION # 98
What is the maximum limit for creating performance dashboards for private users?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 99
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A. You must collect general information such as building address, number of floors, location contact information, etc.
- B. You must know the exact coordinates of the new building.
- C. You must have Admin rights to Genesys Cloud CX.
- D. You must have the basic profile data for all users at the new location.
- E. You must have images of all the users located at the new location.
Answer: A,C
NEW QUESTION # 100
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