Free PDF 2023 Salesforce Professional Reliable ADM-261 Dumps Ebook

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Salesforce ADM-261 (Service Cloud Administration) Exam is one of the most popular and highly sought-after certifications for professionals who wish to advance their careers in the Salesforce ecosystem. This exam is designed to test your knowledge and skills in administering the Service Cloud platform, including managing cases, configuring and customizing the Service Cloud Console, and integrating with other Salesforce products. Passing the ADM-261 exam demonstrates your proficiency in Service Cloud administration and helps you stand out in the competitive job market.

Salesforce Service Cloud Administration Sample Questions (Q168-Q173):

NEW QUESTION # 168
The Universal Containers' customer support organization has implemented Knowledge Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers

A. Measure and reward agents based on the number of new articles submitted for approval.
B. Measure and reward agents based on the number of new articles approved for publication.
C. Create a dashboard that includes articles submitted by agents and approved for publication.
D. Require agents to check a box on the case when submitting a new suggested article.

Answer: A,C

NEW QUESTION # 169
What is a recommended way to migrate data from an external system while ensuring that the data adheres to data quality rules established for the Salesforce org?

A. Use the Salesforce data loader to load and cleanse the data.
B. Use the Salesforce import wizard to load and cleanse the data.
C. Cleanse the data outside of Satesfbrce and then migrate thedata.
D. Upload the data into Salesforce and then run data cleansing tools.

Answer: C

NEW QUESTION # 170
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

A. On a utility bar of the Lightning App
B. On a record Highlights Panel
C. On a recordActivity Feed list
D. On the Calendar right hand panel

Answer: C

NEW QUESTION # 171
Whatcan universal containers do to reduce costs and immediately improve contact center agent productivity choose 2

A. Streamline the agent interface.
B. Offer supports through Facebook and twitter.
C. Enable templates for written responses.
D. Implement teamproductivity dashboards.

Answer: A,C

NEW QUESTION # 172
Universal Containers wants to implement a new webpresence to support its customers. It has provided the following requirements:
* Ability for visitors to search Knowledge articles without registering or logging in
* Ability for over one million registered customers to securely submit cases and view the status of those cases
* Ability to display white papers to registered customers
* Ability for registered customers to save favorite Knowledge articles for easy access later What should the consultant recommend as part of the solution?

A. Implement Customer Communities with Content.
B. Implement Customer Communities with Knowledge.
C. Implement Employee Communities with Content.
D. Implement Partner Communities with Knowledge.

Answer: B

NEW QUESTION # 173
......

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