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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q21-Q26):
NEW QUESTION # 21
What is the maximum value for the 'MaxMessageSize' property to allow the total number of characters for each chat message?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 22
What is the messaging server component for 400 agent deployments?
- A. collocated with other components and with services server
- B. always installed on a dedicated VM
- C. collocated only with services server
- D. collocated with other components
Answer: D
NEW QUESTION # 23
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?
- A. 80 milliseconds
- B. 120 milliseconds
- C. 240 milliseconds
- D. 300 milliseconds
Answer: C
Explanation:
The maximum permissible one-way network delay between Unified CCE (Cisco Unified Contact Center Enterprise) servers and Enterprise Chat and Email (ECE) servers is 240 milliseconds. This delay is necessary for the servers to communicate with each other without any latency issues.
NEW QUESTION # 24
What are three steps in an email process flow? (Choose three.)
- A. EAAS Instances sends NEW_TASK message to MR PIM.
- B. Email is pulled in by retriever instance and written to the database.
- C. Email is pulled in by listener instance and written to the database.
- D. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- E. MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
- F. Rules Process executes the start and scheduled workflows.
Answer: B,C,D
NEW QUESTION # 25
What is the limit of concurrent agents per application server?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 26
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