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NEW QUESTION 54
Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders'?
- A. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
- B. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
- C. Create customer-specific Price Books and add all products as Price Book Entries.
- D. Utilize a custom Global Price Book and add all products as Price Book Entries.
Answer: B
NEW QUESTION 55
Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?
- A. Quick Action on Opportunity to Create Work Order Line Item
- B. Quick Action on Work Order Line Items to Create Opportunity
- C. Quick Action on Opportunity to Create Work Order
- D. Quick Action on Work Order to Create Opportunity
Answer: D
NEW QUESTION 56
Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?
- A. One Service Territory with four Polygons
- B. Three Service Territories with fewer than 50 resources
- C. Two Service Territories that split the Service Resources evenly
- D. Five Service Territories with fewer than 500 Service Appointments per day
Answer: B
NEW QUESTION 57
Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?
- A. Create a New Task linked to the Contact and assign to a Sales Rep.
- B. Add a "Create Opportunity" Quick Action to the Work Order Line Item.
- C. Add an "Upsell" Quick Action to the Account that creates a new Work Order
- D. Create a custom Visualforce page to create a new Opportunity.
Answer: B
NEW QUESTION 58
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Dispatching
- B. Customer Entitlements
- C. Scheduling
- D. Adjust Scheduling Policy
- E. Knowledge Base
Answer: A,D,E
NEW QUESTION 59
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