Examcollection ServiceNow CIS-CSM Questions Answers - CIS-CSM Test Dumps

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Our desktop CIS-CSM practice test exam software and web-based practice test simulates the ServiceNow CIS-CSM real exam environment, track your progress, and identify your mistakes. The ServiceNow CIS-CSM desktop exam simulation software requires installation on Windows. Whereas, the web-based ServiceNow CIS-CSM Practice Test works without installation on all operating systems. The ServiceNow Certified Implementation Specialist - Customer Service Management Exam Expert CIS-CSM PDF dumps file works without restrictions on smartphones, laptops, and tablets. You can instantly download our ServiceNow CIS-CSM exam study material.

To prepare for the ServiceNow CIS-CSM exam, it is recommended that you have hands-on experience working with the ServiceNow platform, particularly in the area of customer service management. You can also take advantage of training courses and study materials provided by ServiceNow, including the Customer Service Management Fundamentals course and the Customer Service Management Implementation course. By thoroughly preparing for the exam and earning the ServiceNow CIS-CSM certification, you will position yourself as a highly qualified and sought-after expert in ServiceNow customer service management.

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Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

Functionality and features added or changed in the current release
State model and default process flow
Basic and advanced features in baseline installation of the current release
Basic and advanced operations performed by users and the system

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
What is required to synchronize fields from a parent to a child case(s)?

A. The role of sn_customerservice.customer_case_manager must be assigned
B. No action required, this is a standard Customer Service Management feature
C. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
D. Major Issue Management needs to be installed and certain properties enabled

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/config-major-case-synchronization.html

NEW QUESTION # 32
Information about a customer's service contract is found in Knowledge.

A. True
B. False

Answer: B

NEW QUESTION # 33
Predictive Intelligence improves triage quality by eliminating the guesswork. Predictive Intelligence supports which of the following decisions? (Choose two.)

A. Case Prioritization
B. Case State
C. Case Escalation
D. Case Categorization

Answer: A,D

NEW QUESTION # 34
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

A. Close work orders
B. Manage assets
C. Manage requests
D. Manage cases
E. Execute assigned tasks

Answer: A,D,E

Explanation:
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.

NEW QUESTION # 35
What is the purpose of a Catalog Item variable?

A. Allows the customer or consumer to qualify their answer
B. Provides hint to the user on the field
C. Allows the customer to ask a question
D. Opens a chat session with customer support

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_CreateAVariableForACatalogItem.html

NEW QUESTION # 36
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CIS-CSM Test Dumps: https://www.itcertmagic.com/ServiceNow/real-CIS-CSM-exam-prep-dumps.html