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Exam 820-605 Learning - Valid 820-605 Vce
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Cisco Customer Success Manager Sample Questions (Q100-Q105):

NEW QUESTION # 100
What is the best reason for documenting your customer's success?

  • A. To provide expansion opportunities for your sales team.
  • B. To document roles and responsibilities for your project management.
  • C. To provide awareness Of the value achieved by the customer's purchased solution.
  • D. To establish KPI'S that measure the success of your company's business.

Answer: C


NEW QUESTION # 101
Which two actions are in adoption campaign? (Choose two.)

  • A. messaging to stakeholders on new product releases
  • B. renewal reminder to stakeholders
  • C. messaging to users on best practice approaches to their solution
  • D. survey sent to all end users
  • E. messaging to stakeholders on the new features of their solution

Answer: C,D


NEW QUESTION # 102
What is a technical adoption barrier?

  • A. lack of integration with other products
  • B. underutilization of licenses
  • C. customer not measuring product value
  • D. untrained customer user group

Answer: A


NEW QUESTION # 103
Which Customer Success activity is critical from the supplier perspective?

  • A. ensuring the customer has a success plan and is achieving each milestone in a timely manner
  • B. driving full adoption of the company's technology across all supported solutions
  • C. listening carefully to the customer's feedback and taking actions so the company's solutions can be improved
  • D. identifying opportunities for sales expansion

Answer: A


NEW QUESTION # 104
The customer wants to reduce their exposure to security events. Which business outcome is critical to the company's success?

  • A. cost efficiency
  • B. market growth
  • C. risk management
  • D. sustainability

Answer: C


NEW QUESTION # 105
......

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