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NEW QUESTION 51
Which items must be configured before agents can reply to emails from customers?
- A. Inbound workflows, Outbound workflows, Queues, DN
- B. Email aliases, Inbound workflows, Users, Queues
- C. Inbound workflows, Outbound workflows, Users, Email aliases
- D. Inbound workflows, Outbound workflows, Email aliases, Users, Queues
Answer: D
NEW QUESTION 52
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
- A. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
- B. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
- C. Mixed mode authentication must be enabled on the ECE Reporting server.
- D. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
- E. Mixed mode authentication must be enabled on the CUIC publisher.
- F. Single-mode authentication must be enabled on the ECE Reporting server.
Answer: D,F
NEW QUESTION 53
What are three steps in a chat process flow? (Choose three.)
- A. The application server displays the chat to the agent with a notification.
- B. EAAS Instances sends NEW_TASK message to MR PIM.
- C. The customer initiates a chat and hits Chat Entry Point (EP).
- D. The application server checks Chat EP configuration.
- E. EAAS notifies EAMS of DO_THIS_WITH_TASK.
- F. The agent selects chat in the gadget.
Answer: C,D,F
NEW QUESTION 54
What is the formula for a standardized agent count for email?
- A. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
- B. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
- C. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
- D. Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
Answer: C
NEW QUESTION 55
What is the default value for the email media class set by the installer?
- A. ECE_Email
- B. Email_media_class
- C. Email_ ECE
- D. Cisco_email
Answer: B
NEW QUESTION 56
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