Certification ITIL-4-Foundation Exam Dumps, Latest ITIL-4-Foundation Mock Exam

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Certification ITIL-4-Foundation Exam Dumps,Latest ITIL-4-Foundation Mock Exam,Exam ITIL-4-Foundation Pattern,Test ITIL-4-Foundation Free,ITIL-4-Foundation Reliable Exam Answers, Certification ITIL-4-Foundation Exam Dumps, Latest ITIL-4-Foundation Mock Exam

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The ITIL 4 Foundation certification exam covers a wide range of topics, including the ITIL 4 service value system, ITIL guiding principles, service management practices, and key concepts of ITIL 4. The exam is designed to test an individual's understanding of the ITIL 4 framework and their ability to apply it in practical situations. The exam consists of 40 multiple-choice questions and the duration of the exam is 60 minutes.

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 2	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 3	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 4	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value
Topic 5	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value

Obtaining the ITIL 4 Foundation certification can greatly enhance a candidate’s career prospects in the IT industry. It demonstrates their knowledge and understanding of the ITIL 4 framework and their ability to apply it in a practical setting. The certification is recognized globally and is highly valued by employers. It can lead to job opportunities in IT service management, IT operations, and IT governance.

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ITIL 4 Foundation Exam Sample Questions (Q168-Q173):

NEW QUESTION # 168
Which is the FIRST thing to consider when focusing on value?

A. Understanding what is valuable to the service consumer
B. Identifying the service customer who will receive value
C. Defining customer experience and user experience
D. Ensuring value is co-created by improvement initiatives.

Answer: B

Explanation:
When focusing on value, the first step is to know who are the customers and key stakeholders being served. Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,value%20from%20the%20consumer's%20perspective.

NEW QUESTION # 169
Which statement BEST describes the value of service strategy to the business?

A. It enables the service provider to understand what levels of service will make their customers successful
B. It reduces unplanned costs through optimized handling of service outages
C. It allows higher volumes of successful change
D. It reduces the duration and frequency of service outages

Answer: A

NEW QUESTION # 170
Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A. known errors
B. events
C. charges
D. IT assets

Answer: A

NEW QUESTION # 171
Which is an objective of the design coordination process?

A. To assess and evaluate all changes and their impact on service designs
B. To produce service design packages and ensure they are handed over to service transition
C. To document the initial structure and relationship between services and customers
D. To gather and document new service level requirements from the customer

Answer: B

NEW QUESTION # 172
Which is NOT a component of the service value system?

A. Opportunity and demand
B. Governance
C. Continual improvement
D. The service value chain

Answer: A

NEW QUESTION # 173
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