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NEW QUESTION 36
What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3
- A. knowledge settings must be configured to allow users to create an article from a case
- B. Enabling knowledge on a user record requires licensing.
- C. solution category browsing must be enabled in solution settings.
- D. Data category visibility is assigned through roles and profiles.
- E. Article version numbers must be assigned by a knowledge manager for tracking.
Answer: A,B,D
NEW QUESTION 37
An administrator is Informed that an employee has Just resigned and needs all access removed Immediately. This user is the owner of 4,000 records and the sole recipient or 57 email alerts. Management will need at least a month to find a replacement. The email administrator has already revoked their email access.
What action should be taken to ensure the user's access is immediately revoked?
- A. Go into the user record and delete the user,
- B. Go into the user record and uncheck the Lightning User checkbox.
- C. Go into the user record and freeze the user.
- D. Go into the user record and set the login hours to None'.
Answer: C
NEW QUESTION 38
What will happen when you use dataloader to transfer a record to a new owner? Choose 2
- A. All ownerbase sharing will be recalculated
- B. Account Teams will not be transferred
- C. Manual sharing rules will not be carried over
- D. Criteria-based sharing rule will be recalculated
Answer: B,C
NEW QUESTION 39
Universal Containers' Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.
Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?
- A. Skills-Based Routing
- B. Case Assignment Rules
- C. Queue-Based Routing
- D. Translation Workbench
Answer: A
NEW QUESTION 40
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