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Salesforce Administer and Maintain Service Cloud Sample Questions (Q133-Q138):

NEW QUESTION # 133
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?

A. Organize the requirements from largest to smallest.
B. Identify the requirements needed for initial GoLive.
C. Provide a timeline that addresses all the requirements.
D. Prioritize the requirements based on who submitted them.

Answer: B

NEW QUESTION # 134
what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?

A. Customize the pre chat form
B. ConfigureLightningGuided Engagement
C. Configure a chat validation rule
D. Customize the lightning console chat page

Answer: A

NEW QUESTION # 135
What are three considerations when adding a report chart to a Console Component?
Choose 3 answers

A. The report has a standard Report Type.
B. The report chart is added to the Page Layout.
C. The report is shared with a Chatter Group.
D. The report contains a chart.
E. The report is a Summary or Matrix report.

Answer: B,D,E

NEW QUESTION # 136
Universal Containers (UC) receives partner data in Excel format. The Excel data is all text, but needs to be imported into existing Salesforce Date, Number, and Text fields.
Which three best practices should a consultant recommend?
Choose 3 answers

A. Standardize all rows to match Salesforce data types.
B. Deduplicate the data before importing into Salesforce,
C. Import the records and use Duplicate Management.
D. Import the records and create a workflow rule to change the data type.
E. Install the Data Quality Analysis Dashboards from the AppExchange.

Answer: A,B,C

NEW QUESTION # 137
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?

A. Customize the Pre-chat form.
B. Configure a Live Chat Validation Rule.
C. Customize the Lightning Console chat page.
D. Configure Lightning Guided Engagement.

Answer: A

NEW QUESTION # 138
......

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