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Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions (Q35-Q40):
NEW QUESTION # 35
You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
- A. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
- B. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
- C. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
- D. Each side synchronized its data from the logger using SQL replication.
Answer: A
NEW QUESTION # 36
Which
option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?
- A. Cisco Unified Customer Voice Portal to route calls to "mediaserver"
- B. no default "mediaserver" in Cisco Unified CVP configuration
- C. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
- D. mapping an IP address to hostname on VXML gateway
Answer: D
NEW QUESTION # 37
Refer to the exhibit.
The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?
- A. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
- B. dial peer configured for survey DN
- C. route pattern configured for survey DN
- D. dialed number configured for UCCE scripts
- E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
Answer: D
NEW QUESTION # 38
Which statement about administrative scripts in the Cisco Unified Contact Center Enterprise solution is true?
- A. Administrative scripts can use an ICM Gateway node.
- B. Administrative scripts can use a DB Lookup node.
- C. Administrative scripts must be associated with a call type.
- D. Administrative scripts can run more than one time per second.
Answer: B
NEW QUESTION # 39
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)
- A. Percent Allocation
- B. Skill Group
- C. Precision Queue
- D. Call Type
Answer: C,D
NEW QUESTION # 40
......
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