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1z0-1064-22學習指南 - 最新1z0-1064-22題庫資源
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Oracle 1z0-1064-22 考試大綱：
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最新的 B2B Service 1z0-1064-22 免費考試真題 (Q49-Q54):
問題 #49
Which four statements are correct about hotkeys for Action Commands?
- A. They can all be modified.
- B. They can be assigned to a custom action script.
- C. They allow a user to copy a service request.
- D. They allow a user to escalate a service request.
- E. They allow a user to forward a service request.
- F. They have default values.
答案：A,D,E,F
問題 #50
Which three types of data are included in the interaction associated with a normal call flow?
- A. Start time of the call
- B. Channel
- C. Service Request create date
- D. Contact name
- E. Agent name
答案：C,D,E
問題 #51
You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?
- A. You can send an e-mail notification to specified recipients.
- B. You can generate tasks for the SR object from the workflow.
- C. You can define the workflow to run when certain fields of the SR object are changed.
- D. You can modify the workflow to update field values within the SR object.
- E. You must make the changes using the Page Composer tool.
- F. You will be required to code any new workflow actions in Groovy.
答案：A,B,C,D
問題 #52
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?
- A. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
- B. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
- C. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
- D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
答案：D
問題 #53
You are creating or editing a SmartText entry. Which four options can you insert into the entry?
- A. Variables
- B. URLs
- C. Other SmartText entries
- D. Text
- E. Tables
- F. Images
答案：A,C,D,E
問題 #54
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