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Oracle B2B Service 2022 Implementation Professional Sample Questions (Q25-Q30):

NEW QUESTION # 25
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows use of a simpler hierarchy
B. allows you to use the same product hierarchy as sales
C. requires less work and effort
D. allows the display of a product hierarchy specifically for service purposes

Answer: B,C

NEW QUESTION # 26
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an object workflow action to send the email when the milestone status changes to warning.
B. Configure an analytics report showing milestones in warning status.
C. Add an extension column to the milestone object to hold the warning threshold value.
D. Specify the warning threshold for the milestone in the standard coverages.
E. Create standard text to be posted to the message thread.
F. Configure the email template to be used for notification.

Answer: B,D,F

NEW QUESTION # 27
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

Answer: D

NEW QUESTION # 28
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A. Title, Status, Problem Description
B. Title, Category, Severity
C. Title, Category, Severity, Status
D. Title
E. Title, Status

Answer: C

NEW QUESTION # 29
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
B. You have to edit the e-mail template and add HTML code to customize the standard text section.
C. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Answer: D

NEW QUESTION # 30
......

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