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ITIL 4 Foundation Exam Sample Questions (Q232-Q237):

NEW QUESTION # 232
When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

A. Direct observation
B. Analysis Paralysis
C. Feedback loop
D. Minimum viable product

Answer: A

NEW QUESTION # 233
What are the three phases of 'problem management'?

A. Incident management, problem management, change enablement
B. Problem logging, problem classification, problem resolution
C. Problem identification, problem control, error control
D. Problem analysis, error identification, incident resolution

Answer: C

NEW QUESTION # 234
How should an organization prioritize incidents?

A. Assess the availability of the appropriate support team.
B. Use an agreed classification which is based on the business impact of the incident.
C. Create an order of incidents based on the dates and times when they were logged.
D. Ask the user for their preferred resolution timeframe.

Answer: B

NEW QUESTION # 235
What is defined as "the role that uses services?

A. Service consumer
B. Customer
C. Sponsor
D. User

Answer: D

Explanation:
User: A person who uses services; e.g. the company employees.
https://www.bmc.com/blogs/itil-key-concepts-service-management/

NEW QUESTION # 236
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

A. provision
B. value
C. management
D. consumption

Answer: D

Explanation:
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.

NEW QUESTION # 237
......

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