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Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q120-Q125):

NEW QUESTION # 120
What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

A. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
B. Ensure all users refrain from logging into production for an entire day prior to deployment.
C. Select a window of time when users will NOT be making changes to the organization.
D. Migrate a test deployment to a staging environment for a smoother real-life experience.
E. Plan and communicate the deployment to all users of the organization in advance.

Answer: C,D,E

NEW QUESTION # 121
UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc.). Additional requirements are listed below:
Support attachments up to 20MB per inquiry
Over 10,000 inquiries per day
Which solution should a consultant recommend to meet these requirements?

A. Web-to-Case
B. On-Demand Email-to-Case
C. Customer Chatter groups
D. Email-to-Case

Answer: B

NEW QUESTION # 122
UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

A. Publish a Managed package
B. Create an Unmanaged package
C. Change set
D. Manuallyre create the Permission sets

Answer: C

NEW QUESTION # 123
A new customer to Salesforce is considering implementing a customer portal. The customer has millions of users and plans to evaluate a high-volume customer portal.
What is a key consideration when configuring a customer portal?

A. Users cannot own records
B. Users can download and view content
C. Users are not associated with a role in the hierarchy
D. Users can be part of a case team

Answer: C

NEW QUESTION # 124
Which configuration item must be created when implementing Lightning Knowledge?

A. Article Types
B. File Types
C. Record Types
D. Attachment Types

Answer: C

NEW QUESTION # 125
......

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