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The Genesys GCP-GCX certification is recognized globally and is highly valued in the industry. It is an indication that the candidate has the skills and knowledge needed to use the Genesys Cloud CX platform to its fullest potential. The certification helps individuals stand out in a crowded job market and can lead to new career opportunities. In addition, the certification provides employers with a way to identify and hire qualified professionals who can help them get the most out of their investment in Genesys Cloud CX.

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Genesys Cloud CX Certified Professional-Consolidated Exam Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which of the following items need to be configured for an outbound campaign? (Choose three.)

A. Dialing Modes
B. Contact Lists
C. Campaigns
D. Agents
E. Evaluation Forms

Answer: B,C,D

NEW QUESTION # 44
What is the maximum limit for creating performance dashboards for private users?

A. 0
B. 1
C. 2
D. 3

Answer: B

NEW QUESTION # 45
What additional functionality does Communicate bring to Genesys Cloud CX?

A. Directory capabilities, such as advanced search, profiles, and keyword searching.
B. Knowledge-based features, such as FAQs and communities.
C. Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.
D. Call center features, such as ACD and scripting.

Answer: D

NEW QUESTION # 46
Which of the following statements about WebRTC phones is incorrect?

A. Genesys Cloud CX WebRTC phone runs in the browser.
B. A WebRTC phone can be used even when disconnected from the Cloud.
C. It is assigned to a specific user and only that user has permission to use the phone.
D. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.

Answer: B

NEW QUESTION # 47
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

A. 80 calls must be answered every 20 seconds.
B. 80% of agents must answer calls within 20 seconds.
C. 80% of calls must be answered within 20 seconds.
D. 20 chats and calls must be answered in 80 seconds.

Answer: C

NEW QUESTION # 48
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