Free PDF Quiz ServiceNow - Professional Latest CIS-CSM Dumps Ebook

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Understanding functional and technical aspects of ServiceNow Certified CIS CSM

The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:

Value proposition
Key Performance Indicators and Benchmarks
Selection of appropriate features and functions to meet business requirements

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

A. Change Update to Close
B. Apply Role by Customer
C. Auto Assessment
D. Update Case Entitlement

Answer: C,D

NEW QUESTION # 49
Which of the following are channels? (Choose two.)

A. Article
B. Web
C. Chat
D. Contacts

Answer: B,C

NEW QUESTION # 50
If only one user reports a content for moderation, the content will be hidden.

A. True
B. False

Answer: B

Explanation:
Explanation

NEW QUESTION # 51
What is the purpose of a Catalog Item variable?

A. Provides hint to the user on the field
B. Opens a chat session with customer support
C. Allows the customer or consumer to qualify their answer
D. Allows the customer to ask a question

Answer: C

NEW QUESTION # 52
What role does the Engagement Manager play before the Workshop? (Choose two.)

A. Project Manager
B. Assists with technical requirements
C. Acts as intermediary
D. Provides answers to technical problems

Answer: A,B

Explanation:
Explanation/Reference: https://jobs.jobvite.com/servicenow/job/oKxz8fwI

NEW QUESTION # 53
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