Easily Accessible Salesforce Certified-Business-Analyst PDF

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The exam consists of 60 multiple-choice questions that need to be answered in 105 minutes. A passing score of 63% or higher is required to earn the certification. The exam is administered by Salesforce and can be taken online or in-person at a testing center. Once certified, professionals can showcase their expertise in Salesforce technology and gain recognition in the industry. The certification is valid for two years and can be renewed by passing the recertification exam or completing specific continuing education requirements.

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Salesforce Certified Business Analyst Exam Sample Questions (Q23-Q28):

NEW QUESTION # 23
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?

A. Persona analysis
B. Stakeholder analysis
C. Enterprise analysis

Answer: B

NEW QUESTION # 24
Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

A. Ask the team to commit to the work for the next sprint.
B. Ask the team to pivot and complete the work immediately.
C. Ask the team to reprioritize the backlog and work on the item at the top.

Answer: C

NEW QUESTION # 25
Northern Trail Outfitters (NTO) is working with an implementation partner to transform its customer support team with Service Cloud. A new business analyst (BA) who is a replacement from the partner was introduced to NTO stakeholders during the discovery phase of the project. The new BA is still getting to know each of the stakeholders when they start the requirements workshop. The BA asks a stakeholder a discovery question and they seem irritated.
What should the BA do to build trust with the stakeholder as the project continues?

A. Set up a casual meeting to create a personal connection with the stakeholder.
B. Ask an executive sponsor to address the stakeholder's concerns.
C. Reset project expectations at the next meeting with the stakeholder.

Answer: B

NEW QUESTION # 26
Universal Containers has chosen to leverage Experience Cloud to create an engaging site for its customers. The business analyst (6A) leading this project needs to validate that the requirements meet the goal.
What should the BA do to ensure alignment?

A. Conduct a whiteboarding session to ensure the requirements are accurate.
B. Survey customers to confirm whether the new site meets their requirements.
C. Circulate the requirements to stakeholders, incorporate feedback, and obtain sign-off.

Answer: C

NEW QUESTION # 27
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?

A. Brainstorming and prototyping
B. Observation and interviewing
C. focus groups and workshops

Answer: A

NEW QUESTION # 28
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