1z0-1038-22 Exam Questions in PDF Format

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Oracle 1z0-1038-22 Exam Syllabus Topics:

Topic	Details
Topic 1	B2C Service Service Console Extensions B2C Service Products and Services
Topic 2	Create workspaces for the Browser User Interface Perform an initial setup and set up the Service Console
Topic 3	Perform export import with Element Manager Describe Service Level Agreements
Topic 4	Create Enhanced Business Rules B2C Service User Interface and Processes
Topic 5	Service Console Core Features and Access Generate outreach and feedback
Topic 6	Create queues, assignments, and standard application menus Configure Products, Categories, and Dispositions
Topic 7	Configure Service Level Agreements Explain configuration settings
Topic 8	Processes between Customers and Agents Describe Core Business Objects
Topic 9	Implement user Interface modifications and automation (workspaces) Explain B2C Service products and services

Oracle Service Center 2022 Implementation Professional Sample Questions (Q33-Q38):

NEW QUESTION # 33
A client requires you to set up chat and email as unlimited for an SLA.
What must you do?

A. Enter zero as the initial value for both fields.
B. Use the default values.
C. Leave both the chat and email fields limit as blank.
D. Enter the value "Unlimited" in the chat and email fields.

Answer: A

NEW QUESTION # 34
Which three functions are not part of the math group of functions?

A. round
B. floor
C. power
D. ceiling
E. rand
F. to_number
G. truncate
H. lower
I. length
J. bitand

Answer: F,H,I

NEW QUESTION # 35
Which four types are used by incidents queues?

A. Round Robin (Logged In)
B. LIFO
C. Standard
D. Round Robin (All)
E. Quick
F. Advanced Routing
G. FIFO

Answer: A,C,D,F

NEW QUESTION # 36
An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A. Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
B. Agents cannot use the Fill Inbox functionality because the pull policy is manual.
C. Agents can use the Fill Inbox functionality to select any of the three queues.
D. Agents will get incidents only from the ql queue.

Answer: C

NEW QUESTION # 37
How frequently does Oracle release a new version of a product?

A. Once in four months
B. Every month
C. Once in three months
D. Once in six months

Answer: C

NEW QUESTION # 38
......

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