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NEW QUESTION 52
Which is part of the value proposition of a service?
- A. Outputs of the service received by the consumer
- B. Costs removed from the consumer by the service
- C. Risks imposed on the consumer by the service
- D. Costs imposed on the consumer by the service
Answer: B
Explanation:
Costs are the amount of money spent on a specific activity or resource. From the service consumer's perspective, there are two types of cost involved in service relationships:
Costs removed from the consumer by the service (a part of the value proposition). For example, for a car sharing service, the customer does not pay for the actual cost of purchasing the car.
https://www.bmc.com/blogs/itil-key-concepts-service-management/
NEW QUESTION 53
Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?
- A. Change enablement
- B. Service configuration management
- C. Information security management
- D. Problem management
Answer: C
NEW QUESTION 54
Which practice recommends using tools for collaboration and the automated matching of symptoms?
- A. Service level management
- B. Incident management
- C. Problem management
- D. Service request management
Answer: B
NEW QUESTION 55
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