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The ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is designed to test the proficiency of individuals in implementing and managing the ServiceNow Customer Service Management (CSM) application. This certification is ideal for professionals who work with ServiceNow CSM on a daily basis and are looking to validate their skills and knowledge. The exam covers a wide range of topics such as configuring and managing customer service processes, understanding ServiceNow CSM data model, and integrating ServiceNow CSM with other applications.
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How to Prepare For ServiceNow Certified CIS CSM
Preparation Guide for ServiceNow Certified CIS CSM
Introduction to ServiceNow Certified CIS CSM
ServiceNow certification gives attendees the knowledge and confidence to take full advantage of the ServiceNow platform. Throughout the training and certification programs, attendees learn to configure, customize and design with real‑world examples and a hands‑on approach.
Customers demand seamless and efficient service that is easy to access and frictionless. That's why customer service providers need to be prepared to provide connected and effective service, no matter which channel a customer uses to engage.
ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing partner Kryterion, in a proctored environment. Online proctoring is also available.
The ServiceNow Certified Implementation Specialist - Customer Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become CIS-CSM certified.
The Certified Implementation Specialist - Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
ServiceNow believes in the potential of technology to reduce our employment insecurity and make people work better. They change old manual ways of working into modern digital workflows. They have an expansive portfolio of IT, HR, Customer Service, and other divisions covering the training offerings of the Now Network. If you are just getting started or ready to develop your expertise and knowledge of ServiceNow, they will teach you how to work quickly and maximize your use. Demand for specialists at ServiceNow is rising rapidly. Certification by ServiceNow gives participants the information and trust to take full advantage of the ServiceNow program. Attendees learn to configure, customize, and build with real-world examples and a hands-on approach in the training and certification programs.
SERVICENOW CIS-CSM practice exams and SERVICENOW CIS-CSM practice test is beneficial for the Certified Implementation Specialist - Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
ServiceNow is a software platform which supports IT Service Management (ITSM). It helps you to automate IT Business Management (ITBM). This cloud-based platform is designed based on ITIL guidelines.
ServiceNow focuses on service-orientation toward the tasks, activities, and processes. It uses machine learning to leverage data and workflows to help modern enterprise becomes faster and more scalable.
It offers the flexibility, power, and dependability to achieve the goals of the incident and problem management. Moreover, users are free to select their most comfortable support interface. It provides all the information to the technician to diagnose and repair issues while removing the dependency on spreadsheets and emails.
How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q66-Q71):
NEW QUESTION # 66
The available case types are: (Choose two.)
- A. Support
- B. Order
- C. Product
- D. Product Support
Answer: A,B
Explanation:
Reference:
customer-service-management/concept/manage-csm-case-types.html
NEW QUESTION # 67
What role does the Engagement Manager play before the Workshop? (Choose two.)
- A. Assists with technical requirements
- B. Acts as intermediary
- C. Project Manager
- D. Provides answers to technical problems
Answer: A,C
Explanation:
Explanation/Reference: https://jobs.jobvite.com/servicenow/job/oKxz8fwI
NEW QUESTION # 68
What are features of Customer Service Management? (Choose four.)
- A. Skills-based routing
- B. Service Entitlements
- C. Demand Management
- D. Service Prospecting
- E. Service Contracts
- F. Timed Audits
- G. Real-time SLAs
Answer: A,B,C,G
NEW QUESTION # 69
Which of the following roles can update a consumer's record? (Choose two.)
- A. Consumer Support Agent {sn_customerservice.consumer_agent)
- B. Customer Service Agent (sn_customerservice_agent)
- C. Customer (sn_customerservice.customer)
- D. Customer Service Manager (sn_customerservice_manager)
Answer: A,C
NEW QUESTION # 70
Once a major case candidate is approved a major case is created. What then happens to the customer case?
- A. The customer case becomes the parent case of the major case
- B. The customer case becomes a child case of the major case
- C. The customer case will be automatically closed
- D. The customer case will automatically be related to a problem
Answer: A
NEW QUESTION # 71
......
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