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The Genesys PC-CIC-Core certification exam is an essential certification for professionals seeking to enhance their skills in PureConnect CIC Core. The exam is designed to test the participant's knowledge and skills in configuring and managing the platform effectively. Passing the exam is a mark of excellence in the field and provides access to a global community of PureConnect experts. Professionals who pass the exam demonstrate their ability to deliver exceptional customer experiences using the platform and gain a competitive advantage in the job market.
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The PC-CIC-Core exam covers a wide range of topics, including configuring and managing the system, working with reporting and analytics, and integrating with other systems. The exam is designed to test the knowledge and skills of individuals who have experience working with the Genesys PureConnect platform, and it is a highly respected certification in the contact center industry.
Genesys PureConnect: CIC Core Certification Sample Questions (Q27-Q32):
NEW QUESTION # 27
What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.
- A. Interaction Center Business Manager
- B. Interaction Attendant
- C. Interaction Reporter
- D. Interaction Administrator
Answer: A
NEW QUESTION # 28
You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.
What CIC utility can be configured to send these automatic notifications?
- A. System Manager
- B. Event Viewer
- C. IC Business Manager
- D. Interaction Administrator
Answer: C
NEW QUESTION # 29
The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.
How do you configure this?
- A. Create a Workgroup called "Marketing". Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.
- B. Create a "Marketing" workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.
- C. Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.
- D. Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.
Answer: D
NEW QUESTION # 30
You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.
In what container are wrap-up codes assigned?
- A. User
- B. Skills
- C. Wrap-up Codes
- D. Workgroups
Answer: C
NEW QUESTION # 31
Where must you create new stations for them to be eligible for auto-provisioning?
- A. Managed IP Phones container
- B. IN\N IP phone configuration utility
- C. Stations container
- D. IN\N TFTP Server
Answer: A
NEW QUESTION # 32
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