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NEW QUESTION 45
Which two components can be edited in a standard report?
- A. Report headings
- B. Permissions
- C. Column headings
- D. Graphs
- E. Non-selectable filters
- F. Schedules
Answer: B,F
NEW QUESTION 46
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?
- A. If a contact record exists, loading details from the contact found in the incident workspace
- B. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
- C. Capturing all incident-associated CO data from customers
- D. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
- E. If a contact record does not exist, creating a contact record as captured by an agent from customers
Answer: A,C,E
NEW QUESTION 47
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Advanced routing
- B. Engagement engine
- C. Business rules
- D. Syndicated chat
Answer: A
NEW QUESTION 48
You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?
- A. configuration settings
- B. syndicate chat widget
- C. proactive chat widget
- D. business rules
Answer: B
NEW QUESTION 49
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?
- A. The hash value during import doesn't match the hash declared at the end of the rile.
- B. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
- C. The Browser User Interface (BUI) workspace is not using the standard workspace.
- D. Check if the exported file was generated by a product version that is older than the existing product version.
Answer: C
NEW QUESTION 50
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