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Cisco Implementing Cisco Contact Center Enterprise Chat and Email Sample Questions (Q19-Q24):
NEW QUESTION # 19
Which two integration tasks are needed to get CUIC to communicate with ECE? (Choose two.)
- A. Create a SQL User with db_datareader rights to the eGReportsDB on the ECE Reporting server.
- B. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server.
- C. Single-mode authentication must be enabled on the ECE Reporting server.
- D. Mixed mode authentication must be enabled on the CUIC publisher.
- E. Create a SQL User with db_user rights to the eGsideDB on the ECE Reporting server.
- F. Mixed mode authentication must be enabled on the ECE Reporting server.
Answer: B,D
Explanation:
1. Create a SQL User with db_user rights to the eGReportsDB on the ECE Reporting server: CUIC needs to access the ECE Reporting server's eGReportsDB to retrieve data and perform reporting. A SQL user with db_user rights to the eGReportsDB is needed to allow CUIC to access and read the data.
2. Mixed mode authentication must be enabled on the CUIC publisher: CUIC and ECE use different authentication methods, in order for CUIC to communicate with ECE, mixed mode authentication must be enabled on the CUIC publisher. This allows CUIC to use both Windows and SQL Server authentication to connect to ECE.
NEW QUESTION # 20
What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?
- A. 284 kilobits/second or higher
- B. 384 kilobits/second or higher
- C. 424 kilobits/second or higher
- D. 184 kilobits/second or higher
Answer: C
NEW QUESTION # 21
Where is the Script selector in CCE mapped in ECE?
- A. Dialed Number
- B. Workflow
- C. Queue
- D. Call Type
Answer: D
Explanation:
In Cisco Enterprise Chat and Email (ECE), Script selector in CCE is mapped to the call type. A call type is a category of interactions, such as chat, email, or voice, that are handled differently in the contact center. Each call type can be associated with a script that contains the instructions that should be executed in order to handle the interactions for that call type.
NEW QUESTION # 22
What are two specifications for reporting templates? (Choose two.)
- A. Only one report can be created per template.
- B. Any number of reports can be created from a template.
- C. Templates can be deleted.
- D. The availability of templates is controlled by licenses.
- E. A user can only create ten reports per template.
Answer: B,D
NEW QUESTION # 23
Which four tools should be taken into consideration for Troubleshooting ECE issues? (Choose four.)
- A. Service Activity Monitor
- B. ECE LiteAgent
- C. Cisco Email and Chat Analyzer
- D. Service Instance Monitor
- E. Service Process Monitor
- F. Router Email and Chat Viewer
- G. ECE Agent toolkit Monitor
- H. Activity Audit
Answer: A,C,D,E
Explanation:
Cisco Email and Chat Analyzer, Service Process Monitor, Service Instance Monitor, and Service Activity Monitor. The Cisco Email and Chat Analyzer is a tool used to monitor and analyze email and chat traffic. The Service Process Monitor is used to track various service processes and view the logs associated with them. The Service Instance Monitor is used to view the details for each service instance, such as the status, activity, and response time. The Service Activity Monitor is used to track the activity of the services, such as the number of inbound and outbound requests.
NEW QUESTION # 24
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