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Download Cisco Customer Success Manager Exam Dumps
NEW QUESTION 28
What is the main objective of customer success?
- A. outcomes customers are trying to achieve
- B. customer's return on investment
- C. known and unknown features of our product and solutions
- D. customer's reduction of risk
Answer: A
NEW QUESTION 29
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
- A. Suggest that the customer replace their existing staff
- B. Give the customer a discount on a future purchase
- C. Re-enforce the time to value of the solution
- D. Provide the customer with a chargeable deployment service
Answer: C
NEW QUESTION 30
Why is it convenient to tie business outcomes and the customer value proposition?
- A. Because it keeps the value proposition unchanged, it is easier for stakeholders to claim for accountability.
- B. Because this way you can establish fixed business goals and priorities and facilitate the deployment project management.
- C. To reduce complexity for stakeholders, it is easier for them to describe the benefits and to influence others to gain support.
- D. Because it accelerates the time to market of new products and solutions while maintaining a reasonable cost structure.
Answer: C
NEW QUESTION 31
How are operating expenses (OpEx) different from capital expenses (CapEx)?
- A. OpEx has depreciation, while there is no deprecation with CapEx.
- B. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.
- C. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
- D. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
Answer: D
NEW QUESTION 32
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