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The Cisco 820-605 Certification Exam is a valuable certification for professionals who aspire to become customer success managers. It validates the candidate's understanding of Cisco's customer success methodology, which is a customer-centric approach to achieve business outcomes. Achieving this certification can lead to career advancement opportunities and enable the candidate to drive customer satisfaction, loyalty, and retention.

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Cisco Customer Success Manager Sample Questions (Q113-Q118):

NEW QUESTION # 113
The customer wants to increase theit market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two )

A. business growth
B. credibility
C. sustainability
D. risk management
E. cost efficiency

Answer: A,B

NEW QUESTION # 114
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?

A. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue.
B. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine.
C. Contact the services team and request that they reach out to the customer to address the solution.
D. No action is needed because the customer will probably renew and you can address the issue after the renewal.

Answer: A

NEW QUESTION # 115
Which list of components of a Customer Success Quarterly Success Review is common"?

A. results from prior quarter, agreed actions completed benchmarking with the market, and confirm goals for next quarter
B. results from prior quarter, product roadmap proposed marketing new products, and confirm goals for the next quarter
C. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
D. results from prior quarter, services delivered, issues and open services cases, and confirm goals tor next quarter

Answer: A

NEW QUESTION # 116
What is the best reason for documenting your customer's success?

A. To provide expansion opportunities for your sales team.
B. To establish KPI'S that measure the success of your company's business.
C. To document roles and responsibilities for your project management.
D. To provide awareness Of the value achieved by the customer's purchased solution.

Answer: D

NEW QUESTION # 117
Your client, the Director of IT Policy and Governance of Eastembank has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago The client has requested a meeting to improve the situation Which reports are critical to the success of the meeting?

A. number of users registered, bandwidth utilization, number of training sessions user joined
B. number of users registered, service logs, number of users
C. network utilization, number of meetings user initiated, number of users
D. number of users registered, number of meetings user initiated, number of meetings user joined

Answer: C

NEW QUESTION # 118
......

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