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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q20-Q25):

NEW QUESTION # 20
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A. Cisco Virtual Voice Browser
B. Cisco Data Browser
C. Cisco Customer Voice PortalReporting Server
D. Cisco Unified Communication Manager Server
E. Cisco Administration Serverand Historical Data Server

Answer: C,D

NEW QUESTION # 21
What is the suggested mechanism to offer coaching to agents by supervisors?

A. Whisper coaching
B. Desktop chat
C. TeamMessage
D. Email

Answer: B

NEW QUESTION # 22
Which .bat file displays the status of the VXML server and the applications running?

A. Stalus.bat
B. ResumeApp.bat
C. Deploy.bat
D. Update.bat

Answer: A

NEW QUESTION # 23
Which communication protocol is being used between PG/Router and Live Data to generate report information?

A. TIP
B. UDP
C. HTTP
D. TCP

Answer: D

NEW QUESTION # 24
How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

A. the Weight of the attribute
B. Longest Available
C. the number of calls the agent has taken
D. the agent with the Most Attributes

Answer: D

NEW QUESTION # 25
......

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