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下載Oracle Service Center 2022 Implementation Professional考試題庫
NEW QUESTION 34
Which option should you use to create or configure queues?
- A. Configuration > Site Configuration > Message Bases
- B. Configuration > Site Configuration > Configuration Settings
- C. Configuration > Application Appearance > Customizable Menus > Custom Menus
- D. Configuration > Application Appearance >Customizable Menus > System Menus
Answer: D
NEW QUESTION 35
How frequently does Oracle release a new version of a product?
- A. Once in four months
- B. Once in six months
- C. Every month
- D. Once in three months
Answer: D
NEW QUESTION 36
Your customer wants to measure agent performance based on feedback from their end users. If the end users provide negative feedback, their incidents need to be reopened automatically. Which three tasks will fulfill these requirements?
- A. Create a transactional survey.
- B. Set an incident business rule to send the survey
- C. Create a report of survey responses.
- D. Schedule a survey to run on a daily basis.
- E. Create a new queue for unhappy customers.
- F. Assign a score to the survey questions and set the status field based on the value
Answer: B,C,E
NEW QUESTION 37
Your customer specifies five requirements.
Which three requirements can be fulfilled by using workflows?
- A. Capturing all incident-associated CO data from customers
- B. If a contact record does not exist, creating a contact record as captured by an agent from customers
- C. Allowing an agent to switch between workspaces by clicking the "Select Workspace" button
- D. Allowing an agent to exit any script in the workflow, go to the workspace, and return to the same script page that the agent had exited earlier
- E. If a contact record exists, loading details from the contact found in the incident workspace
Answer: A,B,E
NEW QUESTION 38
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