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NEW QUESTION 44
A customer is trying to import guides and a definition file from another interface and receives an error: "The response node cannot be added as it would exceed the maximum amount of 2048 response nodes the guide can have.
What action must be taken to fix this?
- A. Navigate to one of the superior nodes and remove most of the nodes, keeping the same unique identifier.
- B. Increase the maximum number of response nodes in the configuration.
- C. Make sure guided assistance is enabled in another interface.
- D. Make sure the guide definition file does not include any hash value while importing it.
Answer: A
NEW QUESTION 45
Which three requirements can be implemented by using workspace rules?
- A. Calling a CPM script
- B. Calling an add-in
- C. Triggering escalation mails to the manager after the escalation time is over
- D. Dynamically setting the URL for browser control
- E. Prompting a customer care executive to dynamically open a guide
Answer: B,D,E
NEW QUESTION 46
What are three required sections for Custom Process Models?
- A. Code containing integration with external systems
- B. Footer
- C. Test script
- D. Code containing custom business logic
- E. Header
- F. Test harness
Answer: D,E,F
NEW QUESTION 47
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Business rules
- B. Syndicated chat
- C. Advanced routing
- D. Engagement engine
Answer: C
NEW QUESTION 48
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