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Passing the Salesforce Service-Cloud-Consultant exam requires a deep understanding of Service Cloud best practices, as well as the ability to apply that knowledge to real-world scenarios. Candidates must also be able to effectively communicate their ideas and recommendations to clients and stakeholders, as well as collaborate with other members of the project team.

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The Salesforce Service-Cloud-Consultant Exam is designed for professionals who are looking to validate their skills and knowledge in the field of customer service and support using Salesforce technology. This certification is a critical requirement for those who want to demonstrate their expertise in implementing and managing customer service solutions using the Salesforce Service Cloud. The exam is intended for consultants, administrators, and developers who are interested in pursuing a career in customer service and support.

Salesforce Certified Service cloud consultant Sample Questions (Q106-Q111):

NEW QUESTION # 106
Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information website? Choose 2 answers.

A. Display articles with HTML, images, and links.
B. Displayarticles in Salesforce Answers.
C. Publish articles to the Web using Salesforce Publisher.
D. Display articles in a public knowledge base.

Answer: A,D

NEW QUESTION # 107
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?

A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case

Answer: A

NEW QUESTION # 108
Universal Containers had tech support and general customer teams that use unique service console
applications.
Which two configuration should a consultant use when deploying the console?

A. Assign users a sharing rule with access to the service console app
B. Assign users a profile with access to the service console app
C. Assign user to public group with access to the service console app
D. Assign users a permission with access to the service console app

Answer: B,D

NEW QUESTION # 109
What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)

A. To provide live support for system and data backup
B. To provide live and historical data on system performance
C. To provide information planning planned maintenance
D. To provide best practices for continuity plans
E. To provide online security threat information

Answer: B,C,E

NEW QUESTION # 110
Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its requirements.
Which customer requirement would require the use of Email-to-Case?

A. Requires the use of Transport Layout Security (TLS)
B. Handles more the 10,000 emails a day
C. Accepts email attachments larger than 10 MB
D. Accepts attachments from emails

Answer: C

NEW QUESTION # 111
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